Terms and Conditions
Cargo Claim guidelines for Container services
In accordance with COSCO Shipping Lines Shanghai Bill of Lading Terms and conditions, “COSCO Shipping Lines (UK) Ltd” as agent for the Carrier will promptly assist the customers with claims for damage to goods whilst in transit.
To ensure quick and proper handling of claims for damage, please refer to the following:
Upon establishing that a potential claim exists, the cargo interests should notify their insurer immediately.
In cases when it is evident that a serious shortage and or damage exists, the Carriers local agency should be notified in order to ascertain if the line will arrange a survey on behalf of the carrier. The cargo interests and/or their insurers may also wish to appoint an independent surveyor.
The cargo interest should give a preliminary written notice of claim to the carrier and/or their agents within the period specified in the contract of carriage. The notice should include Vessel, Voyage, bill of lading, container number, type, and estimated amount of loss, as well as date of loss if known.
If a claim is not covered by insurance, an official claim should be filed as soon as possible with the carrier, once the amount of the loss is established.
The following are the supporting documents required:
1. A Statement of claim, detailing the claimed amount.
2. A copy of the original bill of lading.
3. Copies of the commercial invoice and packing list.
4. A copy of the claimants survey if applicable.
5. A copy of the road haulage delivery note if applicable.
6. The out turn report showing exceptions if damaged cargo. In case of shortage the container and seal number should both be indicated.
7. Photograph of damages if available.
8. Subrogation form (if applicable/ available)
8. For cargo that is not salvageable, a certificate of destruction, any salvage proceeds realised should of course be deducted from the gross claim amount and evidenced accordingly.
9. Discrepancy / customs certificate (if applicable)
10. Relevant correspondence.
It is the responsibility of the cargo interest to take whatever steps necessary to mitigate the loss incurred.
To register a claim please Email COSCO Shipping Lines (UK) Ltd
The contents of this site are for general purposes only. Some of the material on this site may have been prepared some time ago. Whilst we endeavour to ensure that the information provided is up-to-date and correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission.
We shall not be liable for any damage (including, without limitation, damage for loss of business or loss of profits or any consequential losses) arising in contract, tort or otherwise from the use of, or inability to use, this site or any material contained in it, or from any action or decision taken as a result of using this site or any such material.
All rights relating to the design and contents of this website always remain with COSCO Shipping Lines (UK) Limited. Copying and downloading the website or parts of it is permitted for private use by the user only in so far as we do not request the user to act differently (for example, download specific forms or information). In any case copying or other usage for commercial purposes, particularly passing on for payment, is not permitted.
Where we refer via links or hyperlinks to other websites or web pages, we assume no liability or responsibility for the content of these pages. The references are made solely for non-binding information- or advertising purposes.
Data transmission is constantly inspected for computer viruses. However, it cannot be ruled out that via this data transmission software of the user is damaged by viruses in so far as the user has not taken any relevant counter-measures. Receipt and storage of data sent by COSCO Shipping Lines (UK) Ltd at the user’s request is thus effected only at the user’s risk. In particular, COSCO Shipping Lines (UK) Ltd assumes no liability whatsoever for data for which the user has omitted to make back-up copies at regular intervals.
These conditions shall be subject to English Law and Jurisdiction. The Courts in UK shall decide any dispute arising out of or in relation to this Legal Note, which cannot be solved amicably.